Refund Policy

Your consent at checkout

Before payment you must tick an unticked box confirming: “I consent to immediate access to the digital content and acknowledge that once delivery begins, I lose my 14-day right to cancel.” Delivery begins immediately after payment is confirmed, so the 14-day cancellation right for digital content no longer applies from that point.

When we will refund

• The file was not supplied, or the download link never worked and we cannot fix it.
• The file is faulty and cannot be repaired or replaced.
• The product is materially different from its description on this website at the time of purchase.
• The payment was duplicated or unauthorised.

How to request one

Message us through the contact form with the email address used at checkout and a description of the problem. We aim to reply within two working days. Approved refunds are returned to the original payment method, typically within 5–10 working days.

Delivery problems first

If your issue is access rather than the product itself, contact us before requesting a refund — we can reissue a secure download link at no cost.